Frequently Asked Questions

I would like you to develop my website, I need to know what is the process?
First you need to inform us for the domain name you want to use and send us a brief idea of your requirements. We will purchase the domain in your name according to your ideas, purchase the right hosting package for your project and then based on your guidance, we will design an initial web page for you. This is then refined/ changed in consultation with the client until a satisfactory design has been reached. After this we will need you to send your contents and images for your site to us and then we will post these on your website. During this entire process you can check the progress of this website development.
When you reply after submitting your contact us form?
We will email you back promptly within 24 business hours with an idea of price and timeline and any suggestions with regard to your project. You are not obliged to use our services at any stage during our communication, so feel free to use the Contact Us form to ask any related questions you may have.
How long will it take for my web site to be designed?
The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.
Is my website compatible for most browsers?
"Cross-Browser" compatibility means compatibility with all of the major web browsers. However a Web Page looks little bit different depends on browser, computer, screen etc. But while designing website our Web Designers design the site error free so that it can be compatible and acceptable in most of the browsers.
Will we need to have a meeting in connection with the website design?
In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.
Once my website design is completed -what aftersales service do you offer?
We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date.
Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?
You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on cd. This copy of your website is for your retention.
In what format should I supply words and photographs about my business for my new website?
It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.
Will my website design be "Search Engine" friendly?
All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.
I hear that there are hidden costs associated with web design services. Is this true?
No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.
Can you provide all our web design and hosting services?
Yes - we are your one stop company to provide all your web services. No more - not knowing who to call if you have problems - we can register your domain name - design your website - provide your web hosting and arrange your email accounts for you.
Do you guarantee that my site will always be available?
No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.
Can I get e-mail with my website?
Yes you can have email and you will probably wish you set-up several email addressed e.g.,
When can I update my website content?
If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don't have any html. skills, then we can update the website for you. Our charges are very reasonable.
Is there any training provided with the Content Management System - CMS?
The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you - however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.
How many pages can I have on my web site?
As many as you like. From a search engines point a view - The more the better!
I already have a website and I need it updating, can you help me?
Yes, we would be happy to look at you existing website and give you a quote for updating it.
Do you redesign existing websites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date - let us provide you a Free of Charge Website Evaluation - we can redesign your website to take advantage of the latest web technologies.
Do you display any banners or pop-up ads on my website?
Absolutely not! - It's your website and you have total control over the contents and who advertises on it.
What if I do not like the design?
If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.
Will I find my website on the search engines?
Yes we always design websites to be search engine friendly.
How frequently do I need to update my website?
Depending on the actual need of your website and the major business it is going to generate for you, we can recommend to you a plan for frequently updating your website.
Content plays a critical role for optimization and fresh and unique content decides the fate of the website and its ranking. Like, if you are running a small business brochure website, then you may require updating content later sometime, in a year or two. Besides, you may also require adding couple of notes on the news page of your website.
And for websites, especially designed for trade like e-commerce or database websites, it might be necessary to update or add content more frequently, therefore obligatory provisions are prepared to accommodate these changes in the start itself.
Getting in touch with our optimization experts can be of great help to you. You can learn from them about the relevance of getting new information and which way is the best to do it, especially how to avoid problems regarding the code and content in order to optimize your website.
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